Please enter your order details to start your return
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Once we receive your return request, we will review it and be in touch with instructions if it’s within our guidelines.
RETURN GUIDELINES
- Custom Items:
Due to the nature of the product, we regretfully cannot cancel custom orders or offer returns. We only provide replacements. - Non-Custom Items:
Return Window: You have 30 days from the date of purchase to initiate a return. - Eligibility for Return: To be eligible for a return, the item must be unused and in the same condition that you received it, with all original packaging and tags intact.
- Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
- Cancellation of Order: A cancellation fee of 3% will be applied when canceling the order.
- How to Initiate a Return:
- Contact our customer service team at info@europersonalize.com to request a return authorization.
- Pack the item securely and include your order number.
Ship the item to the address provided by our customer service team. - Refund Processing: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
If you have any questions or need further assistance, please don’t hesitate to contact us. Thank you for shopping with us!
